The Gambia: Improved ICT guidelines seek to ensure service excellence

25 Mar
Banjul by SPOT Satellite

Banjul by SPOT Satellite (Photo credit: Wikipedia)

By Lamin Jahateh

The Gambia government has developed a policy dubbed ‘Quality of Service guidelines’ that seek to ensure service excellence in the country’s Information and Communications Technology (ICT) industry.

Bala Garba Jahumpa, the minister overseeing the Ministry of Information and Communications Infrastructure (MOICI), explained that this is part of efforts by the government to promulgate policies and programmes that will ensure the growth and development of the ICT industry at the same time not compromising with quality service provision of the operators.

Mr Jahumpa was speaking at the commencement of a three-day annual Innovation Africa Digital (IAD) summit on Tuesday in Banjul. The event is organized by Entensia Ltd, a UK-based firm that supports sustainable growth of ICT across Africa, and hosted by The Gambia government.

It is being attended by about 300 top-notch in the global ICT industry.

Also speaking on the occasion, the director general of the Public Utilities Regulatory Authority (PURA) of The Gambia, Abdou Jobe, said in line with the Quality of Service guidelines, PURA – as the regulator – has started to continuously monitor and independently verify quality of service throughout the country with its quality of service monitoring platform.

“The comparative results of the critical key performance indicators indicate that the quality of services rendered by our operators adhere to international standards,” Mr Jobe said.

He noted that the operators are continuously expanding and optimizing their networks to provide improved quality of service.

For the permanent secretary at the Ministry of Information and Communications Infrastructure of The Gambia, Nancy Nyang, reliability and service quality are key ingredients for services excellence in the ICT industry.

She noted that for any meaningful impact of the ICTs to be realized, service excellence in all areas of the ecosystem is a necessity, is a most.

Mr Tariq H. Malik, chief executive officer of Extensia Limited, organisers of the IAD summit, said with the Africa Coast to Europe undersea cable been landed all over Africa to bring high speed connectivity to Africa, the emergence of data has never been so high.

However, he said the continent need to take a step back and view the quality of service the fibre cable presently brings to the Africa.

Over the course of three days, the summit will discuss and debate the best approach to ensuring the sustainable development of quality of service in the ICT industry in their home country and Africa as a whole.


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